Owner of the “Propugno” brand and related Services:
Hike S.r.l. – single member company
Via Mameli, 11
20129 Milan (MI)
Italy
VAT no. and Tax Code IT08179920965
hereinafter referred to as the "Seller".
These General Conditions of Sale apply to the following website:
www.propugno.com hereinafter referred to as the "Site".
The General Terms and Conditions of Sale for the purchase of products displayed on this Site are included in this sales agreement the “Contract”.
1. Definitions
1.1 "Online sales contract" means the distance contract entered into between a Seller and a Buyer (end consumer) through a sales system organized by the Seller, using the remote communication technology known as the Internet.
1.2 The term "Products" refers exclusively to the movable goods and/or services listed in the Site's electronic catalogs.
1.3 The term "customized" refers to all personalized and/or handcrafted products commissioned by the customer.
1.4 The term "Buyer" refers to the end consumer/customer authorized to purchase products on the Site, according to the methods indicated in these General Terms and Conditions of Sale.
1.5 "Consumer" means the natural person who purchases goods and services for purposes not directly or indirectly related to any professional activity.
1.6 The term "Parties" refers to the Seller and the Buyer jointly.
1.7 The term "Price" refers to the sales price of each product.
1.8 The term "EU" refers to all member states of the European Union.
2. Purpose of the Contract
2.1 These general conditions, which are made available to the Buyer for reproduction and preservation pursuant to Article 12 of Legislative Decree No. 70 of April 9, 2003, concern the purchase of products, made remotely and electronically, through the Seller's Website.
2.2 Under this contract, the Seller sells and the Buyer purchases remotely the movable goods and/or services indicated below.
2.3 The goods and/or services covered by this contract are all products selected by the Buyer and placed in the virtual shopping cart, following the online purchasing procedures indicated on the website.
2.4 The Seller undertakes to supply all the products indicated below upon payment of a fee as per Article 4 of this contract.
3. Acceptance of the Terms of Sale
3.1 These general terms and conditions are effective from the date of conclusion of this contract and may be updated, supplemented, or modified at any time by the Seller. The Seller will provide notice of such changes via the Website pages, and such updates/modifications and/or additions will be effective for future purchases.
3.2 All purchase orders will be forwarded by the Buyer to the Seller by completing the purchase procedure indicated as a Guest for standard products or after registering on the website as a User, which is mandatory for "custom" products.
3.3 These General Terms and Conditions of Sale must be reviewed online by the Buyer before completing the purchase process. Therefore, submitting the purchase order confirmation implies full knowledge and acceptance of these Terms and Conditions.
3.4 By confirming the Order by clicking "Complete Purchase," the Buyer declares that they have consciously accepted the content and conditions of the Order in question, and in particular, these General Terms and Conditions of Sale, the prices, volumes, characteristics, quantities, and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment terms set out below. They also declare that they have read and accept all the information provided by them pursuant to the aforementioned provisions, and acknowledge that the Seller shall not be bound by any other conditions unless previously agreed to in writing.
3.5 Sales transactions for consumers are governed by the provisions of the Consumer Code (Legislative Decree no. 206 of 6 September 2005, as amended), while privacy protection is subject to the provisions of GDPR 679/2016 and Legislative Decree no. 196 of 30 June 2003, as amended. Regarding the contractual conditions applied to commercial users, reference must be made to the new provisions of EU Regulation 2019/1150.
3.6 Acceptance of the conditions of sale must be expressed by accurately completing all sections of the electronic form, following the instructions, and finally selecting and accepting the boxes with the ACCEPTANCE OF TERMS OF SALE and PRIVACY POLICY.
3.7 The purchase of Products for resale purposes is prohibited unless previously agreed with the Seller.
4. Purchase Methods and Sales Prices
4.1 The products, prices, and sales conditions listed on the Site—subject to availability—do not constitute a public offer to the consumer; therefore, they must always be considered indicative and subject to express confirmation by email from the Seller, which constitutes acceptance of the purchase order.
4.2 The prices of the products offered for sale on the Site are indicated in euros and are the prices in effect at the time the Order is placed by the Buyer. The Seller may change the sales prices of the products at any time and without notice. Such changes will, however, be communicated to the Buyer before any Order is placed.
4.3 Product prices include VAT but do not include shipping costs. Shipping costs vary depending on the shipping method and destination selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer requests confirmation of the Order. Please refer to Article 9 of these General Terms and Conditions of Sale.
4.4 Receipt of an order does not bind the Seller until the Seller has expressly accepted the order via an "Order Confirmation Email" (see section 6.1 below). Please note that upon receipt of the order by the Buyer, the system will send a confirmation email summarizing the order received, which should not be construed as formal acceptance. The Seller will formally confirm and accept the order with a subsequent email, after verifying the availability of the selected product.
4.5 The Buyer expressly grants the Seller the right to accept the order, even partially (for example, if not all of the ordered products are available). In this case, the contract will be deemed finalized for the goods actually sold.
4.6 Any price reductions and discounts applied to products sold on the Site are accompanied, in accordance with the law, by the price applied in the previous 30 days.
4.7 The Buyer expressly declares that the purchase is made for purposes unrelated to any commercial or professional activity.
5. Products and Offers
5.1 In accordance with Article 52 of the Italian Consumer Code (Legislative Decree 206 of September 6, 2005) and the terms of this contract, before submitting the Order, the Buyer may review the information on the Site regarding the price, including taxes and shipping costs, and the essential characteristics of the product(s) or services they wish to purchase.
5.2 For products not immediately available in the Seller's warehouses, offers published on the Site will be valid subject to availability. Product availability information will be provided to the Buyer when the Order Processing Email ("Order Processing Confirmation Email") is sent.
5.3 In any case, and in the event that, after the Order has been placed, a product is completely or partially unavailable, the Buyer will be immediately notified by email of the product's unavailability and the total or partial cancellation of the Order.
5.4 In the event of total or partial cancellation of the Order: the Buyer's Order will be automatically cancelled, without any charge to the Buyer. Customer Service will contact the Buyer to inform them of the cancellation and to suggest placing a new Order excluding the unavailable product.
5.5 The Seller also reserves the right to suspend or cancel the fulfillment of an Order and/or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any amount owed by the Buyer, in the event of payment problems, in the event of technical problems, in the event that, in the Seller's sole discretion, a practice potentially detrimental to selective product distribution agreements may arise, or in the event of fraud or attempted fraud relating to the use of the Seller's Website, including with respect to previous Orders. In the event of an Order being rejected, the Seller will notify the Buyer, within 30 business days of placing the Order, of its inability to accept the Order. The sale will be final only upon acceptance of the Order by the Seller, by sending an email confirming that the Order has been fulfilled to the Buyer.
5.6 The Seller shall be entitled to collect the full price of the Order for all payments made digitally.
5.7 The Seller recommends that the Buyer retain emails received from the Seller in paper or electronic format. The Buyer is informed that these emails will be sent to the email address entered by the Buyer at the time of purchase. The Seller shall not be liable for any invalid email address entered and/or failure to receive the Order Confirmation Email for reasons not directly attributable to the Seller. In such cases, the sale will be considered final.
5.8 During marketing campaigns, the Seller may make vouchers and discount codes available to Customers for the purchase of Products on the Site. Vouchers and discount codes issued by the Seller are non-refundable under any circumstances.
5.9 For online courses or events, if the Seller is unable to proceed with their implementation, for personal reasons or reasons beyond his control, the Seller will communicate this decision to the Buyer via email and the Buyer will be reimbursed only for the amount paid, without any penalty due to the Seller.
6. Conclusion of the Contract
6.1 The Contract entered into through the Site is deemed concluded when the Buyer receives, via email, the formal order confirmation, indicated as "Order Confirmation," following the order summary email referred to in Article 4.7. Through this email, the Seller accepts the order submitted by the Buyer and informs the Buyer that it can be processed. The Contract is concluded at the Seller's registered office.
6.2 Until the Buyer has received the Order Confirmation email, referred to in the previous paragraph, they may cancel the order by sending an email to the Seller's address or by any other method indicated on the Site.
7. Payments
7.1 The Buyer guarantees to the Seller that they have the necessary authorizations to use the payment method chosen for their Order when placing the Order. Payment Methods:
Credit Cards
Debit Cards
Paypal
7.2 All Orders are payable in euros, including taxes and mandatory fees. Any bank charges will be borne exclusively by the Buyer, even in the event of a refund. In the event of non-payment or late payment (more than 2 days) by the Buyer for the Order, the Seller reserves the right to apply default interest at the legal interest rate starting from the tenth business day following the date of the Order or notification of rejection of the bank payment.
7.3 Ownership of the ordered products will remain with the Seller until the full price of the Order, including shipping costs, taxes, and other mandatory fees (where applicable), has been paid in full by the Buyer. If, for any reason, it is not possible to charge the amount due or receive the full payment within 14 (fourteen) days, the sales process will be automatically canceled and the sale will be terminated pursuant to art. 1456 of the Italian Civil Code. The Customer will be informed via email.
7.4 Payment-related communications and the data provided by the Customer when making the payment are processed over specially protected lines and with all the guarantees ensured by the use of security protocols provided by the payment circuits.
7.5 The Seller reserves the right to cancel a transaction and the related Order if fraudulent use of the payment method used for the Order is reported. Furthermore, the Seller shall not be liable for any unlawful use of a payment method by third parties that is not attributable to its error or negligence.
8. Product Shipping Costs and Times
8.1 For standard and in-stock products, shipments within Italy will be made within 2-4 business days, and in any case, within a maximum of 30 (thirty) days.
8.2 For standard and in-stock products, shipments to EU countries will be made within 3-7 business days, and in any case, within a maximum of 30 (thirty) days.
8.3 For standard and in-stock products, shipments to non-EU countries will be made within 3-7 business days, and in any case, within a maximum of 30 (thirty) days.
8.4 For standard products, if the delivery date exceeds the maximum limit of 30 (thirty) days, the Seller will notify the Customer via email. The Customer will have the right to cancel the order for such products and request a refund as per paragraph 14.7.
8.5 For custom-made, handcrafted, and/or customer-commissioned products, shipping times will be indicated in the quote sent via email.
8.6 For standard products, shipping costs within Italy are:
For orders totaling less than €70, shipping costs will be €10.00 (except for any promotions or offers);
For orders totaling €70 or more, shipping costs will be free.
8.7 For standard products, shipping costs to EU countries are:
For orders totaling €120 or more, shipping costs will be €20.00 (except for any promotions or offers);
For orders totaling €120 or more, shipping costs will be free.
8.8 For standard products, shipping costs to non-EU countries are:
For orders totaling €120 or more, shipping costs will be €20.00 (except for any promotions or offers);
For orders totaling €120 or more, shipping costs will be free.
8.9 For "customized," handcrafted, and/or customer-commissioned products, shipping costs will be indicated in the quote sent via email.
8.10 For all orders shipped outside of Italy, where requested, customs clearance costs and any other import charges will be borne by the Customer, as they are not included in the sale. Furthermore, the Seller is not responsible for the opening of the package following inspections by customs authorities. These types of inspections, in fact, are random and do not allow for predictability. The Seller is also not responsible for goods being held at customs for the duration of inspections. Any delays in delivery times due to inspections by the authorities are not the Seller's responsibility, as it cannot control the outcome.
8.11 If the recipient fails to collect the order, any storage and return costs will be borne entirely by the recipient.
8.12 There are no shipping costs for digital products and delivery will take place via email.
8.13 There are no shipping costs for courses or events taken online and they will be delivered online using dedicated transmission channels.
9. Shipping and Deliveries
9.1 The Seller will deliver the selected and ordered products to the Buyer at the address indicated by the Buyer as the "Delivery Address" on the Order, using trusted couriers and/or shipping agents, in accordance with the procedures set forth in the previous articles.
9.2 If the Buyer changes the delivery address after the ordered products have been shipped, the Buyer will be charged for the change and the new delivery address, unless the Buyer accepts and decides to go to the designated courier's office to collect the goods in person.
9.3 Orders will be processed as soon as they are received, and the Seller undertakes to deliver the products as quickly as possible and in any case within 30 (thirty) days from the date of the user's online order confirmation. For orders from abroad, delivery times may vary due to anticipated customs inspections. The total cost, including shipping, will be displayed before confirming your purchase. Any customs clearance fees for shipping goods outside of Italy are not included.
9.4 Under certain circumstances, such as sales periods or company closures, delivery times may vary. The Seller cannot be held liable for delivery delays not attributable to its fault or negligence. Therefore, the Seller will not be liable for delays due to force majeure, strikes, natural disasters, customs clearance procedures, or any other circumstances related to the provision of courier services or any other circumstances beyond its control.
9.5 The Customer is encouraged to do everything possible to facilitate delivery of the Order by making themselves available to receive it or delegating this to a third party.
9.6 For logistical reasons and/or product availability in stock, the customer's order may be split into multiple deliveries. In this case, the customer will receive an order confirmation email containing the tracking number for each shipment. For the final shipment, the customer will receive an order fulfillment confirmation email with the tracking number.
9.7 In the case of multiple shipments, all costs, in addition to the first shipment paid by the customer, will be borne by the Seller.
9.8 Deliveries are not scheduled on Saturdays, Sundays, and Italian public holidays.
9.9 Shipments are not made to PO Boxes, Poste Restrained addresses, or logistics providers.
9.10 No deliveries or shipments are foreseen for digital products and online courses or events.
10. Product Non-Conformity and Returns
10.1 Shipped goods will be inspected and delivered to the carrier intact and without defects. The Seller cannot be held liable in any way for any delays or damage attributable to the carrier's fault.
If the buyer refuses the purchased products without valid reason, the Seller will charge the Customer for the return shipping costs.
10.2 The Buyer, or the recipient of the Order, is advised to check the condition of the package and the products upon delivery. If there are any anomalies in the package (damaged or opened package, traces of liquid, etc.) and/or the ordered products (missing, defective, or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described below.
10.3 Failure to follow the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to a refund for the Order and/or the return of the ordered products.
10.4 The Buyer, or the recipient of the Order, may alternatively contact customer support by email to learn how to return damaged, non-compliant, and/or defective products.
10.5 The procedure for returning damaged, non-compliant, and/or defective products will be indicated by email following a request from the Customer and must be followed by the Buyer. Otherwise, the Buyer will not be entitled to a refund or replacement of the products in question.
10.6 In the event of a reported defect in the presence of an express courier shipping representative: Refuse delivery and clearly and in detail note all reservations regarding the defect on the courier's delivery note. A report regarding the refused collection must then be submitted to customer support.
10.7 This procedure must be followed in the event of a missing, damaged, or defective product; the Seller may request information regarding the identity of the Buyer or the recipient of the Order and perform any necessary checks. The Seller will inform the Buyer or the recipient of the order of the procedure to follow to return the damaged or defective product or to obtain the missing products. Upon receipt of the products, the Seller will verify that they are indeed defective, damaged, or do not correspond to the description provided on the Site. If this verification is positive, the Seller will replace the defective, damaged, or non-compliant product and ship it to the Buyer as soon as possible and in any case within 30 (thirty) business days of receiving the products.
10.8 Shipping costs will be borne entirely by the Seller.
10.9 The package prepared by the Buyer for return or replacement must be handed over to the courier within 14 (fourteen) days, after which the return or replacement will no longer be accepted.
10.10 If the Seller is unable to replace the products within the aforementioned timeframe, it will immediately notify the Buyer at the email address provided during the purchase process and will refund the Buyer the cost of such products and shipping costs, provided the Buyer provides proof of the cost of returning the products. The Seller will refund the price using the method chosen at its discretion as quickly as possible, and in any case within 14 (fourteen) business days from the date of receipt of the products.
10.11 If, after examining the returned products, the Seller reasonably believes that the products cannot be considered defective, damaged, or non-compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to the Buyer, with shipping costs borne by the Buyer.
10.12 Digital products are not subject to non-conformity and therefore cannot be returned or refunded.
10.13 Online courses are not subject to non-compliance and therefore cannot be returned or refunded.
11. Liability
11.1 The Seller assumes no liability for delays or failures to deliver goods due to force majeure or unforeseeable circumstances that prevent, in whole or in part, the execution of the contract within the agreed timeframe.
11.2 The Seller shall not be liable to any party or third parties for damages, losses, and costs incurred as a result of failure to perform the contract for the reasons mentioned above. The consumer is only entitled to a refund of any price paid.
11.3 The Seller shall not be liable for the consequences arising from a defective product if the defect is due to the product's conformity with a mandatory legal provision or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective.
11.4 The Seller shall not be liable if the injured party, aware of the product's defect and the danger, voluntarily exposed himself or herself. Likewise The Seller is not liable for defects resulting from misuse and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), carelessness, or improper use.
12. Warranties and Support
12.1 The Seller sells only original, high-quality products. The warranty is valid for two years from delivery and begins on the date of purchase. The Customer must notify Customer Service of any non-conformity of the Products within two (2) months of discovering the lack of conformity.
12.2 The Seller is liable when the lack of conformity becomes apparent within two years of delivery of the product. The defect is presumed to exist at the time of delivery of the goods if the defect is reported by the Customer within one year of purchase.
12.3 Actions to assert defects not fraudulently concealed by the seller expire, in any case, twenty-six months after delivery of the goods.
12.4 In the event of a defect, the Buyer has the right to have the goods restored to conformity, free of charge, within a reasonable time and without significant inconvenience to the consumer, by repair or replacement. The Consumer undertakes to make the goods to be repaired available to the Seller, while the Seller undertakes to take back the goods at its own expense. Should these remedies fail, the Buyer is entitled to an appropriate price reduction or to terminate the contract, unless the request is objectively impossible to satisfy or would be excessively costly for the Supplier. Products showing clear signs of tampering or damage caused by improper use or external factors not attributable to manufacturing defects are not covered by the warranty.
12.5 The buyer, in addition to following the procedures indicated in art. 10 of these conditions, the consumer must submit their request in writing, via email or certified email, to the Seller. The Seller will indicate its willingness to comply with the request—or the reasons preventing it from doing so—within 7 (seven) business days of receipt. In the same communication, the Seller will indicate to the Buyer the shipping or return methods for the goods, as well as the expected deadline for returning or replacing the defective goods. If the lack of conformity concerns only some of the goods delivered pursuant to the sales contract and there is a reason for termination of the sales contract pursuant to Article 135-bis of the Consumer Code, the consumer may terminate the contract limited to the non-conforming goods and those purchased together with the non-conforming goods, unless it is reasonably presumed that the consumer has an interest in maintaining the non-defective goods.
12.6 If the Customer terminates the sales contract in its entirety or only some of the goods delivered pursuant to the sales contract, the consumer is required to return the goods to the Seller, at the Seller's expense, and the Seller is required to refund the consumer the price paid for the goods upon receipt of the goods or proof provided by the consumer that the goods have been returned or shipped.
12.7 For technological reasons, neither the Seller nor the Website can guarantee that the display of colors on the screen will always be accurate.
12.8 Minor differences between the Product description on the Website and the actual characteristics of the goods will not be considered a cause of non-conformity of the Product for the purposes of this Agreement.
12.9 In the event that a non-compliant Product is delivered, the Customer may request that the Products be restored to conformity, free of charge, through repair or replacement. If this is not possible, the Customer will be entitled to a corresponding reduction in the purchase price or a refund of the purchase price and (if incurred) shipping costs.
12.10 The mere receipt of the Products by the Seller after initiating this procedure does not imply, in any way, recognition of a lack of conformity of the Products, as a thorough inspection by the Seller is required. Any action to assert hidden defects expires, in any case, twenty-six months after delivery of the Product.
13. Buyer's Obligations
13.1 The buyer undertakes, once the purchase procedure has been completed, to print and retain these general conditions, which, moreover, he or she will have already reviewed and accepted as a mandatory step in the purchase, as well as the specifications of the product being purchased, in order to fully satisfy the condition.
pursuant to Legislative Decree No. 206 of September 6, 2005.
13.2 The Buyer is strictly prohibited from entering false, invented, and/or fictitious information in the registration process using the dedicated electronic form; the personal details and email address must be exclusively the Buyer's own real personal information and not that of third parties or fictitious. The Buyer therefore assumes full responsibility for the accuracy and truthfulness of the information entered in the electronic registration form, intended to complete the product purchase process.
13.3 It is expressly prohibited to register twice for the same person or to enter the data of third parties. The Seller reserves the right to legally pursue any violation or abuse, in the interest and for the protection of all consumers.
13.4 The Buyer indemnifies the Seller from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Buyer, the Buyer being solely responsible for their correct entry.
14. Product Replacement and Return – Right of Withdrawal
14.1 Pursuant to the provisions of the Consumer Code, the Buyer may, within 14 (fourteen) business days from the date of receipt of the package containing the ordered goods, withdraw from the purchase contract by returning the goods received in their original packaging, without tampering with any warranty seals, if any, or simply opening and/or damaging the packaging.
14.2 In particular, for contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal.
14.3 The provisions regarding the exclusion of the right of withdrawal for certain categories of goods and services set forth in Article 59 of the Consumer Code remain unaffected. Specifically, the right of withdrawal is excluded for goods sold as "customized," personalized, and/or handcrafted commissioned by the customer, and in the event that the sale involves the supply of sealed goods that are not suitable for return due to hygiene or health protection reasons and were opened after delivery (Article 59, letter e) of the Consumer Code).
14.4 By exercising the right of withdrawal pursuant to this Article, within the terms and according to the procedures described below for returning products, the Buyer may, at his or her discretion, obtain: a refund of the amount paid for the products returned to the central warehouse, by crediting the relevant amount to his or her credit card or by bank transfer.
14.5 Pursuant to Article 67, paragraph 3 of the Italian Consumer Code, return shipping costs will be borne exclusively by the Buyer unless otherwise indicated by the Seller.
14.6 Please note that packages sent at the recipient's expense will not be accepted.
14.7 In the event that the Seller is unable to ship standard products within 30 (thirty) days of order confirmation, the Customer may choose whether to wait for shipment according to the terms indicated by email, or cancel the order for only the unshipped products and request a refund of the amount paid. Furthermore, the Seller will not be charged any penalties for non-delivery.
14.8 For "customized," handcrafted, and/or customer-commissioned products, which do not fall within the right of withdrawal, the Seller cannot be held liable for non-conformity penalties, and under no circumstances will the Seller pay any compensation for any dissatisfaction with the Customer.
14.9 The Buyer and/or the recipient of the Order must send an email to customer service containing all the information requested by the Seller.
14.10 The products must be returned to the Seller in their entirety, with their original packaging, accessories, instructions for use, and anything else supplied with them, in a condition suitable for resale.
14.11 The Seller will accept the returned goods, reserving the right to verify that the products have been returned in their original condition and with their original packaging.
14.12 The Seller will refund the customer the full amount paid for the products within 14 (fourteen) days, and in any case no later than 30 (thirty) days of receipt. The Seller reserves the right to withhold the refund until the goods have been received.
14.13 The refund will be made by reversing the amount charged to the credit card or by bank transfer using the bank details (IBAN of the invoice holder) provided by the Buyer.
14.14 Returns of products will not be accepted after the legal deadline for withdrawal and contractual cancellation.
14.15 If the Customer returns the Products without meeting the conditions for withdrawal, the Seller will not be able to recognize any right of withdrawal. In this case, the Seller will return the Product to the Customer, after verifying the Customer's availability, reserving the right to charge the Customer for subsequent shipping costs.
14.16 After multiple returns by a Customer, the Seller may decide whether or not to accept a further Order from the same Customer.
14.17 Digital products cannot be exchanged or returned.
14.18 Online courses cannot be exchanged or returned. Therefore, if the Customer is unable to attend the course, it will be postponed to the next available or agreed date.
15. Termination of the Contract
15.1 If one Party defaults on any of the obligations under this Contract, the other Party may request termination pursuant to Articles 1453 et seq. of the Italian Civil Code, without prejudice to the right to compensation for damages.
15.2 Pursuant to Article 1456 of the Italian Civil Code, the party intending to terminate the Agreement shall notify the other party by registered mail with acknowledgement of receipt or certified email (PEC), specifying the reason. Termination takes effect from the date of receipt of the termination notice, resulting from the receipt returned to the terminating Party, and the Buyer shall be entitled exclusively to a refund of any sums already paid.
16. Communications
16.1 Except as expressly indicated - or as required by law - communications between the Seller and the Buyer shall preferably take place via email to their respective email addresses. Both parties shall consider these emails a valid means of communication and their production in court shall not be contested solely because they are electronic documents.
16.2 Either party may change their email address at any time for the purposes of this Article, provided they promptly notify the other party in accordance with the procedures established in the previous paragraph.
17. Protection of Buyer's Privacy and Processing of Personal Data
17.1 The Seller protects the privacy of its customers and guarantees that the processing of personal data complies with Regulation (EU) 2016/679 and applicable data protection legislation.
17.2 The personal and tax data acquired by the Seller are collected and processed in the forms and according to the methods set forth in the website's Privacy Policy and the information provided for by Article 13 of GDPR 679/2016 and Legislative Decree no. 196 of June 30, 2003 (Privacy Code), which the Buyer expressly declares to have read.
18. Jurisdiction and Competent Court
18.1 Any dispute relating to the application, execution, interpretation, and violation of purchase contracts entered into online through the Seller's website is subject to Italian jurisdiction, also in accordance with the provisions of Article 13 of the Italian Civil Code. 3, Convention No. 80/934/EEC of 19 June 1980 (Rome Convention) on the law applicable to contractual obligations; these general conditions refer, to all matters not expressly provided for therein, to Legislative Decree No. 206 of 6 September 2005 (Consumer Code).
18.2 In the event of any dispute arising from or related to this contract, the parties undertake to seek a fair and amicable settlement.
18.3 If the dispute is not resolved amicably, and in any case within six months of its inception, it will be submitted to the exclusive jurisdiction of the court in whose jurisdiction the Buyer/Consumer is domiciled, in accordance with Legislative Decree No. 206/05; In the event that the Buyer is not a consumer, it is agreed that any dispute, even in derogation of the rules regarding territorial jurisdiction, will be subject to the exclusive jurisdiction of the Court of Milan.
19. Final Clauses
19.1 This Agreement supersedes and replaces any prior agreement, understanding, or negotiation, whether written or oral, between the parties concerning the subject matter of this Agreement.
19.2 We reserve the right, at our sole discretion, to modify or replace these General Terms and Conditions of Sale, which will be effective immediately upon publication on the Website.
Last updated: February 17, 2026.